Claims Support

How to Submit a Warranty Claim

Go to www.SubmitYourClaim.net and create an account by clicking “Create Account” tab.
Once logged into your account, you will click the “New Claim” button (at the bottom of the page) and submit your claim.

You will need to upload an itemized repair estimate from a licensed contractor that states (1) the cause of failure, as well as (2) parts and labor broken out for each issue.
You will also upload your inspection report and some basic info on the home and contact info.
If the claim is for an appliance or HVAC system, the manufacturer, model #, and serial # from the unit that was inspected will also be needed.

Your warranty is based on the date of the full home inspection.

See below for further items that a claim requires to be on the estimate.
(click on the problem category to see what is needed for that category)

  • Number of leaks

  • Location of leak(s)

  • Square footage of leak(s)

  • Cause of each leak (e.g. wear & tear, age, or something else in their professional opinion)

  • Price breakdown for materials separated by leak

  • Price for labor separated by leak(s)

  • Diagnosis/Initial Failure (i.e. a brief description of the failure)

  • Specific Cause of Failure (e.g. wear & tear, age or something else in their professional opinion)

  • Itemized Cost of Parts

  • Cost/Hours of Labor

  • Brand, Model, & Serial Numbers of Failed Unit

  • Diagnosis/Initial Failure (i.e. a brief description of the failure) 

  • Specific Cause of Failure (e.g. wear & tear, age, or something else in their professional opinion)

  • Description of what’s been done to address the failure 

  • Itemized Cost of Parts

  • Cost/Hours of Labor

  • Location of visible mold (must be visible)

  • Square footage of area treated

  • What is being removed or cleaned

  • Cause of mold (in their professional opinion)

  • Name of chemical

  • Cost for chemical per unit

  • Cost of labor to apply chemical

  • Diagnosis (i.e. brief description of failure – is a break/belly/clog)

  • Location of break (i.e. inside or outside, etc.)

  • Length of broken portion of underground pipe

  • Cause of break (e.g. wear & tear, age, or something else in their professional opinion)

  • Clear Wood Destroying Organism Report within 6 months of the start of the plan 

  • Type of new live infestation

  • Name of chemical used

  • Amount of chemical being used

  • Cost for chemical 

  • Cost for labor to apply chemical only

  • The report for the initial testing done with results under 4.0 PCi/L (200 Bq/m) 

  • The report from a recent testing done with results above4.0 PCi/L (200 Bq/m)